The Squareabout
Haslett Ave East,
Crawley, RH10 1UA
England, UK


Our Travel Advisory Policy

InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.


CORONAVIRUS (COVID-19)


As a guest of IHG Hotels & Resorts we appreciate your loyalty and the trust you place in us as a travel partner. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and employees. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.


Cancellation policy & booking flexibly


We know that flexibility is what our guests are looking for right now. So, we are waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.


This is in addition to existing cancellation policy measures we have in place, summarized below.


For any stay prior to March 9, 2020, existing measures mean that you will be able to change or cancel a valid booking reservation without financial penalty, if you are travelling to or from:


• Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.

• Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.


For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.


Groups & Meetings bookings


We will work with customers to manage any changes needed on a case by case basis. Our hotels are actively supporting customers to address the needs of each group, including moving event dates to another time. Groups & Meetings can continue to apply our existing measures, enabling these clients to change or cancel a valid booking reservation without financial penalty, in:


• Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.

• Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.


Please contact the hotel directly to discuss further.


We continue to monitor the situation and will be keeping this policy under review.


For bookings beyond April 30, 2020 we want to remind you of the flexibility already built in to our rates and packages that allow our guests to amend travel plans as necessary. Our Best Flexible Rate allows our guests to change or cancel their reservation one to two days prior to arrival. Changing the date on any reservations through our Best Flexible Rate may result in different pricing, but there is no fee for making changes.


To inquire about any booking contact the hotel or our reservations team.


We hope this helps you to plan and book any future travel with confidence.


During your stay


Our number one priority is your health, safety and well-being. We are closely monitoring developments around the world and are in contact with global organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and relevant authorities for country-specific requirements, to ensure the actions we take are comprehensive and suitable.


All our hotels are required to adhere to comprehensive health and safety procedures including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information consistent with our own high standards.


Please be aware that at this difficult time the normal hotel food offering is subject to change in order to mitigate any risk to our customers. Please feel free to speak to our hotel staff for daily information on this situation.


IHG Rewards Club status


We know that many of our IHG Rewards Club members are now thinking about how to manage their loyalty activity this year and we are committed to supporting our members to do that. Our members are our most loyal guests and we want to give each member more reasons to get away and stay with us – when the time is right for them.


With more constrained travel plans and a shorter time period during which members can earn Elite tier status, we are reducing the Elite membership criteria required (nights or points) this year by 25% or more:


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For our members in Greater China, click here for the latest information on IHG Reward Club status.


With this change our members can continue to earn Elite membership status this year and enjoy all the IHG® Rewards Club benefits this brings through 2020 and into 2021. This change will be reflected in member accounts in the coming weeks.


Our teams pride themselves on providing True Hospitality for everyone – a promise that guides us every day and is fundamental during times like this.


Thank you for the trust and support you have in us and we look forward to welcoming you to an IHG hotel soon.


Updated: 11 March 2020


Attention: IHG does not collect social security numbers from our guests. If you receive a call from an unfamiliar caller/phone number asking for your social security number and are directed to IHG in response to this call, it is fraudulent and not from IHG. Please report this fraud attempt to your local authorities.

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Holiday Inn Express Gatwick Crawley Reviews

Dean,

Wales

Absolutely fantastic hotel... Booked it as a package, a very economical package with Purple Parking via Holiday Extras on our way to California via Gatwick Airport. One of the cleanest, hassle free hotels I have ever stayed in and I completely, 100% will recommend them to anyone travelling via Gatwick and will certainly use this hotel again myself. Breakfast was awesome, just what we needed to set us up for our 10 hour flight.


Mclaren,

Cullompton

Very comfortable stay. Breakfast very good and staff very attentive. Easy to find and great value for money. Very welcoming and nice quiet hotel. Staff great could not fault anything. Nice and handy for Gatwick.


Angela,

Southampton

We stayed here before our flight to Crete and got a Hotel & Parking package. It was easy to find, the staff were very efficient & friendly and we had a ground floor room, which was lovely & clean. Overall a nice relaxing stay before our trip, we would definitely stay again.


Vicky,

Rigsby

This hotel was lovely and had a lovely vibe as lots of the holiday customers were excited . The hotel staff were very chatty and friendly. We arrived at the hotel too late for food but were told we could get sandwiches made up. However, we were shattered so we didn't bother taking up this generous offer. Our room was lovely and had complementary free WiFi so the kids were happy. We left our car at the hotel for a week which was secure and looked after. When we returned at 2am the following week, the staff were just as lovely and helpful. We were very happy with the service and we look forward to doing it all again next year.


Alan,

Wiltshire

Just stayed in the Holiday Inn Express at Crawley before flying out of Gatwick Airport. We booked our stay via APH car parks. We had a really good stay and the hotel had nice, clean and modern rooms with a good comfy bed. We had the added bonus of a breakfast included & check in was nice and simple with overnight parking. Well worth it to be nice and fresh for the airport.


John,

Buckie, Scotland

Stayed at Holiday Inn Express Crawley for 3 nights during an in-between London/Brighton break. The breakfast was good and had a variety of foods on offer. The hotel was very clean as were the bathroom/bedrooms!


Micha,

Amsterdam, Netherlands

The hotel, the breakfast, the rooms, staff are great! Hotel is located near the centre of Crawley and offers various services! We were here with a large group and the service were great! Breakfast was fine and offered several things!


Harvey,

Southampton

We stayed at Holiday Inn Express Crawley and paid for the Stay & Park package as we had an early flight the next day. I have stayed here on business before, however I forgot how good it was. Quick check in and everything was clean. We had dinner at the bar and the food was excellent, I could not fault a thing. Worth every penny!


Victoria,

Norwich

We originally booked for one night but decided to extend our stay for another night. The staff were extremely helpful and only charged us the same rate for the second night as the first. The Hotel reception and lounge (where breakfast is) is lovely and modern. The rooms are clean and well designed and we couldn't hear any noise from the airport or roads. Breakfast was good and it wasn't too busy. Overall a nice hotel that's good value for money.


David,

Cardiff, Wales

We picked this hotel again to park the car during our holiday and stay overnight when we got back as our flight did not arrive until early morning. 1st class service, excellent value and very helpful staff. Would highly recommend this hotel.

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