About this policy
Splendid Hospitality Group is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Splendid Hospitality Group LLP and Supreme Hotels LLP (together “Splendid Hospitality Group”) is one of the UK’s fastest growing independently owned hotel groups.
Our registered address is Haydon House, 2906 Joel Street, Pinner, Middlesex, HA5 2PY.
How do we collect information from you?
Where your stay is within a hotel operated under a franchise agreement with a hotel brand, your data will also be collected by the hotel brand e.g InterContinental Hotels, Hilton, Accor.
Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider such as Booking Button or ihotelier.
We collect information from you:
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information, so we can fulfil your booking request.
Splendid Hospitality Group collects information such as:
When you access our complimentary wifi Splendid Hospitality Group will not need to take or retain any personal email data from you.
If you use our website, we may receive your generic location (such as city or neighbourhood). We will not take or use your IP address when you visit our independent web-sites.
You may submit your CV if you’re interested in working for us to firstname.lastname@example.org
This information may include:
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records or you wish to update us on any of your personal information at email@example.com.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, check you into a hotel, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example, service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
You have a right to request a copy of the personal information that Splendid Hospitality Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email at email@example.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
Changes to this statement
We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
Absolutely fantastic hotel... Booked it as a package, a very economical package with Purple Parking via Holiday Extras on our way to California via Gatwick Airport. One of the cleanest, hassle free hotels I have ever stayed in and I completely, 100% will recommend them to anyone travelling via Gatwick and will certainly use this hotel again myself. Breakfast was awesome, just what we needed to set us up for our 10 hour flight.
Very comfortable stay. Breakfast very good and staff very attentive. Easy to find and great value for money. Very welcoming and nice quiet hotel. Staff great could not fault anything. Nice and handy for Gatwick.
We stayed here before our flight to Crete and got a Hotel & Parking package. It was easy to find, the staff were very efficient & friendly and we had a ground floor room, which was lovely & clean. Overall a nice relaxing stay before our trip, we would definitely stay again.
This hotel was lovely and had a lovely vibe as lots of the holiday customers were excited . The hotel staff were very chatty and friendly. We arrived at the hotel too late for food but were told we could get sandwiches made up. However, we were shattered so we didn't bother taking up this generous offer. Our room was lovely and had complementary free WiFi so the kids were happy. We left our car at the hotel for a week which was secure and looked after. When we returned at 2am the following week, the staff were just as lovely and helpful. We were very happy with the service and we look forward to doing it all again next year.
Just stayed in the Holiday Inn Express at Crawley before flying out of Gatwick Airport. We booked our stay via APH car parks. We had a really good stay and the hotel had nice, clean and modern rooms with a good comfy bed. We had the added bonus of a breakfast included & check in was nice and simple with overnight parking. Well worth it to be nice and fresh for the airport.
Stayed at Holiday Inn Express Crawley for 3 nights during an in-between London/Brighton break. The breakfast was good and had a variety of foods on offer. The hotel was very clean as were the bathroom/bedrooms!
The hotel, the breakfast, the rooms, staff are great! Hotel is located near the centre of Crawley and offers various services! We were here with a large group and the service were great! Breakfast was fine and offered several things!
We stayed at Holiday Inn Express Crawley and paid for the Stay & Park package as we had an early flight the next day. I have stayed here on business before, however I forgot how good it was. Quick check in and everything was clean. We had dinner at the bar and the food was excellent, I could not fault a thing. Worth every penny!
We originally booked for one night but decided to extend our stay for another night. The staff were extremely helpful and only charged us the same rate for the second night as the first. The Hotel reception and lounge (where breakfast is) is lovely and modern. The rooms are clean and well designed and we couldn't hear any noise from the airport or roads. Breakfast was good and it wasn't too busy. Overall a nice hotel that's good value for money.
We picked this hotel again to park the car during our holiday and stay overnight when we got back as our flight did not arrive until early morning. 1st class service, excellent value and very helpful staff. Would highly recommend this hotel.